Many companies and enterprises need to
develop a good customer relationship environment in their firm so as to
provide a better service. As companies cannot stay isolated from
customers in this world of internet and technology, a computerized
software to handle customer relationship is mandatory.
The complete source code, database
files, and other necessary project files of customer relationship
management system can be accessed from the download link below. The
project report, documentation, and ppt are not available at the moment;
if found, they will be added in the download file. Refer the description
below to know about the project abstract and modules.
Customer Relationship Management Project Abstract:
In the current market, technology and web are the best sources to develop and maintain efficient customer service and care.
This project is designed to provide a computerized, web-based customer
relationship management in various product based firms and companies.
Modules Used:
There are four modules which make up
this web application. They include admin module, employee module,
customer module and Operation MGR module. Each module is assigned with
different tasks and features to cover different aspects of customer
relationship in the company.
Through the admin module,
the admin of the application can log in to the system with a valid
username and password to access the different features of the
application. This module handles and manages employee information, employee payrolls details, generating crystal reports, and many more.
The customer module is
assigned with handling customer log in or registration details, customer
queries, customer requests, etc. This module along with the employee
module require a valid log in info (username and password to access the
system. The employee module works with employee details, employee
payroll information, viewing customer queries and employee crystal
reports.
The last module, operation MGR module
includes operation MGR crystal report, operation MGR main, operation MGR
query, scheme and view scheme.
The software requirements for the overall project include Microsoft .NET programming and Microsoft SQL Server 2005.
Conclusion:
Customer Relationship Management system
provides a more effective and efficient customer satisfaction, care and
relationship between various departments and branches of company
management, employees and customers.
CRM proves to be economical in the long
run, so the scope of this project is good. Flexibility is a key feature
of this project, which allows new modules cum features to be
incorporated into the system as per the user requirements.